Refund & Returns Policy

Last updated: July 13, 2026

We want your celebration kit to arrive complete and in good condition. Please review this policy before opening, assembling, or returning an item.

Return window

Contact us within 14 days after delivery to request a return. Approved returns must be shipped within 14 days after authorization. Items must be unused, unassembled, undamaged, and returned with original packaging, instructions, accessories, and product labels.

Items that cannot be returned

• Customized, personalized, made-to-order, or specially sourced products.
• Items that have been assembled, installed, altered, used at an event, washed, or damaged after delivery.
• Opened hygiene-sensitive, food-contact, disposable, or sealed products where return would create a safety concern.
• Gift cards, downloadable products, and items marked final sale.

Damaged, defective, or incorrect orders

Inspect the shipment promptly. Contact us within 7 days of delivery if an item is damaged, defective, missing, or incorrect. Include the order number, photos of the shipping carton and product, the shipping label, and a description of the issue. Keep all packaging until the claim is resolved. We may offer a replacement, missing component, repair solution, store credit, partial refund, or full refund depending on the circumstances.

How to request a return

1. Email hello@revelscene.com with your order number and reason for the request.
2. Wait for return authorization and return instructions before sending anything.
3. Pack the approved items securely and use a trackable shipping service.

Returns sent without authorization, sent to an incorrect address, or sent cash-on-delivery may be refused.

Return shipping and original delivery charges

Unless the item was damaged, defective, or incorrect, the customer is responsible for return shipping, duties, taxes, and related costs. Original shipping, expedited shipping, duties, taxes, and handling charges are generally non-refundable to the extent permitted by law.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Processing time depends on Stripe, PayPal, your card issuer, or financial institution. Deductions may apply for missing parts, damaged packaging, use, or loss in value where permitted by law.

Cancellations and address changes

Contact us as soon as possible. We cannot guarantee cancellation or address changes after fulfillment, production, allocation, or carrier pickup has begun. Customized or specially sourced orders may become non-cancellable once work or procurement starts.

Consumer rights

This policy does not exclude or limit mandatory consumer rights that apply in your location.