Shipping & delivery
Celebration orders are date-sensitive. We publish a product only after its packaging, lead time, delivery limits, and support process have been reviewed.
Before the shop opens
The storefront is currently in pre-launch review. Final destinations, rates, processing windows, and oversized-package rules will be shown on approved listings or confirmed before an order is accepted. The current test shipping method is not a production offer.
Processing and lead time
Each product page will state whether an item is ready to ship, made or assembled to order, or subject to a confirmed lead time. Processing time is separate from carrier transit time.
Shipping cost
Cost depends on destination, package size, weight, and service level. Oversized celebration structures and wholesale quantities may require a manual quote.
Event-date planning
Order early enough to allow delivery, package inspection, and a setup rehearsal when needed. A carrier estimate is not a guarantee for a specific event date.
Tracking and delivery
Tracking is provided when available. Buyers are responsible for a complete deliverable address and for monitoring delivery, venue receiving hours, and secure storage.
Damaged, missing, or delayed packages
- Inspect the shipment shortly after delivery rather than waiting until the event day.
- Keep the packaging, shipping label, and all received components while the issue is reviewed.
- Photograph the outer carton, internal packaging, damaged area, and complete contents.
- Contact Revelscene with the order number and photos as soon as possible.
Available remedies depend on the item, timing, evidence, carrier process, and the published Refund & Returns Policy.
International and wholesale delivery
Cross-border and volume shipments may involve different carriers, duties, taxes, documentation, minimum quantities, and delivery windows. These details are confirmed for the destination and order before approval.